You have 30 days from the date your order is delivered to request an eligible return.
To qualify for a standard return, the item must be:
- Unused and unopened
- In its original packaging
- Returned with all original accessories, components, manuals, inserts, and materials
- In the same condition in which it was received
- In a condition suitable for resale
A return must be authorized by Varlio before it is sent back. Please contact support@varlio.org before returning any item.
Items sent back without prior return authorization may not be accepted.
Return Eligibility
We understand that sometimes a purchase may not be the right fit. However, because returned products must remain suitable for resale, opened or used products generally do not qualify for a standard change-of-mind return.
Varlio reserves the right to refuse a return or refund if the returned item:
- Has been opened or used
- Shows signs of wear, damage, or misuse after delivery
- Is missing packaging, accessories, components, manuals, or other included materials
- Has been altered or modified
- Is not returned in its original condition
- Is otherwise not suitable for resale
- Is returned outside the 30-day return period
All returned items are subject to inspection before a refund is approved.
How to Request a Return
To begin a return, contact:
Please include:
- Your order number
- The name of the item you would like to return
- The reason for the return
- Photos or other information if requested
If your return is approved, we will provide instructions explaining where and how to send your item.
Please do not send your order back without receiving return instructions from Varlio first.
Return Shipping
For standard returns, customers are responsible for return shipping costs.
We strongly recommend using a trackable shipping service and keeping your tracking number until your return has been fully processed.
Varlio is not responsible for unauthorized returns or return packages that are lost before reaching the designated return location.
If you received an incorrect, damaged, or defective item, please contact us before returning anything so we can review the issue and provide the appropriate next steps.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or different from what you ordered, contact support@varlio.org as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos and/or a short video showing the problem when applicable
We will review the information provided and determine the appropriate resolution.
Do not discard the product, packaging, accessories, or shipping materials while your claim is being reviewed.
Opened or Used Products
For a standard change-of-mind return, products must remain unused and unopened.
Opened or used products generally cannot be accepted as standard returns because returned merchandise must remain in resalable condition.
If you opened the product because you discovered a defect, damage, or another problem with your order, contact us so the situation can be reviewed separately.
Return Inspection
Once an authorized return is received, it will be inspected to confirm that it meets our return requirements.
Approval of a return request does not automatically guarantee approval of a refund.
If the returned product does not meet the eligibility requirements described in this policy, Varlio may decline the refund.
Refunds
If your return is approved after inspection, the refund will be issued to your original payment method.
Please allow your bank, credit card company, or payment provider additional processing time after the refund has been issued.
The amount of time required for the refund to appear in your account is controlled by your financial institution and may vary.
Order Cancellations
If you need to cancel an order, contact support@varlio.org as soon as possible.
We will do our best to accommodate cancellation requests before an order enters processing or fulfillment.
However, orders may move into fulfillment quickly, and we cannot guarantee that an order can be changed or canceled after it has been placed.
Once an order has shipped, it can no longer be canceled.
Address Errors
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping address, contact us immediately.
If your order has not yet been processed or shipped, we will do our best to update the address.
Once an order has entered fulfillment or has shipped, we cannot guarantee that the shipping address can be changed or the package redirected.
Refused or Undeliverable Packages
If a package is returned because of an incorrect or incomplete address, refusal of delivery, or another delivery issue attributable to the information provided at checkout, please contact us so we can review the order and available options.
Additional shipping charges may apply if the order needs to be shipped again.
Contact Us
If you have questions about a return, refund, or order issue, contact:
Varlio Support
Email: support@varlio.org
Support Hours: Monday–Friday, 9:00 AM–5:00 PM