Shipping Locations
Varlio currently ships to:
- United States
- United Kingdom
We do not currently ship to countries outside these locations unless otherwise stated at checkout.
Shipping Cost
Varlio offers FREE standard shipping to the United States and United Kingdom unless otherwise stated during checkout.
Estimated Delivery Time
United States
Most U.S. orders are estimated to arrive within 4–7 business days.
United Kingdom
Estimated delivery times for UK orders will be shown during checkout and may vary depending on destination and carrier conditions.
Delivery estimates are not guaranteed and may be affected by:
- Carrier delays
- Weather
- Customs processing
- Holidays
- High-volume periods
- Other circumstances outside Varlio's control
Business days do not include weekends or public holidays.
Order Processing
Orders are processed as quickly as possible after purchase.
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Orders may enter fulfillment shortly after being placed, so changes or cancellations cannot always be guaranteed.
Tracking Your Order
Once your order ships, you will receive an email containing your tracking number and a link to follow the shipment.
Please allow 24–72 hours for tracking information to begin updating after your shipping confirmation is sent.
If your tracking has not updated for an extended period, contact support@varlio.org with your order number.
Shipping Address Changes
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact support@varlio.org as soon as possible.
If your order has not yet entered processing or fulfillment, we will do our best to update the address.
Once an order has been processed or shipped, we cannot guarantee that the address can be changed or the shipment redirected.
Varlio is not responsible for delivery problems caused by incorrect or incomplete address information supplied by the customer.
Customs & Import Charges
International orders shipped to the United Kingdom may be subject to customs procedures, import taxes, duties, or other charges depending on applicable local regulations.
Unless otherwise stated during checkout, customers are responsible for any applicable duties, taxes, or import charges imposed by local authorities.
Tracking Shows Delivered, but I Cannot Find My Package
If tracking shows that your package was delivered but you cannot locate it, please check:
- Around your front door, porch, garage, mailbox, or other delivery locations
- With members of your household
- With nearby neighbors
- With your building's reception, concierge, or mailroom
- Any delivery photo or notes provided by the carrier
Carriers may occasionally mark packages as delivered shortly before physical delivery.
If you still cannot locate your package, contact support@varlio.org with your order number and we will review the available delivery information.
Lost or Delayed Packages
Shipping carriers may occasionally experience delays outside Varlio's control.
If your package appears significantly delayed or lost in transit, contact support@varlio.org with your order number.
We will review the available tracking information and, when appropriate, work with our fulfillment partner or carrier to determine the next steps.
Damaged Packages
If your order arrives damaged, contact support@varlio.org as soon as possible.
Please include:
- Your order number
- A description of the damage
- Clear photos of the product
- Photos of the shipping packaging when applicable
Keep the product, packaging, accessories, and shipping materials while your issue is being reviewed.
Incorrect Items
If you receive an item different from what you ordered, contact support@varlio.org with your order number and photos of the item received.
Please do not return the item before receiving instructions from our support team.
Refused or Undeliverable Packages
If an order is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another customer-related delivery issue, contact us so we can review the available options.
Additional shipping charges may apply if an order needs to be shipped again.
Multiple-Item Orders
Orders containing multiple products may occasionally ship separately.
If this occurs, you may receive more than one tracking number and the packages may arrive at different times.
Order Cancellations
If you need to cancel an order, contact support@varlio.org immediately.
We will do our best to cancel it if fulfillment has not yet begun. However, cancellation cannot be guaranteed once an order enters processing.
Once an order has shipped, it can no longer be canceled.
Contact Us
For questions about shipping, tracking, or delivery:
Varlio Support
Email: support@varlio.org
Support Hours: Monday–Friday, 9:00 AM–5:00 PM